Feature Details

Foundation, Professional, Enterprise

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Ticket Templates

Build Ticket Templates for super speedy ticket logging

Compatible with:

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  • Helpdesk QuickCalls

    Create re-usable template for frequent or repeat incidents and requests

    You can use QuickCalls to build up a portfolio of common calls, providing a swift way of completing the ticket details. In conjunction with HouseForms, you can associate a Form with a QuickCall for logging specialist issues, such as a ‘New Starter’ or Equipment Request’.

    re-use ticket
  • portfolio

    QuickCall list

    Build up your quick call portfolio

    The advantage of building up your helpdesk call template portfolio (QuickCall list), is to enable service desk support agents to quickly and simply log common or repeat tickets. You can ensure that essential data is included on the ticket, such as the Priority of the call, SLAs, categorisations, and you can even pre-populate the subject field. This means that you can enter a long description of what the call is about, which can be submitted as it is, or helpdesk agents can edit the text if necessary.

  • Call Templates

    Create call templates for individual service desk processes

    QuickCall Helpdesk call templates can also be created in House-on-the-Hill for individual service desk processes. It is possible to lock QuickCalls into specific processes, so that templates can be created in accordance with the requirements of the process. This is useful, as Incident Management, Request Fulfilment, Change Management, Problem Management etc. utilise different categorisations and workflows.

    call process

    Key Features

  • Save time in the call logging process by pre-populating specific fields of common or repeating call types
  • Associate QuickCall helpdesk call templates with individual service desk processes and restrict to specific folders
  • Ensure that essential data is captured
  • Create a list of QuickCalls for instant call creation

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

“There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, no question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.”

Read the Epping Forest Case Study

Paula TredgettEpping Forest