House-on-the-Hill’s Help Desk Timeline feature, allows users to view a social media-style, real-time newsfeed of what is currently happening on the helpdesk, as is appropriate to their role.
This can include if new tickets have been added and by who. If notes have been added to tickets, if new inventory items or customers have been created etc.
System Analysts who may require a more stripped-back view of the service desk, can just see a Timeline of calls that are assigned to them, or to their team.
The Timeline can appear as a widget on the home page (Today Page) of the service desk agent logging in, or even on the Customer web self service portal. The Timeline can be added to the home page using the drag and drop dashboard forms designer.