Feature Details

Professional, Enterprise

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Timeline

Get an overview of what is currently happening within House-on-the-Hill!

Compatible with:

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  • Timeline

    Help Desk Timeline

    House-on-the-Hill’s Help Desk Timeline feature, allows users to view a social media-style, real-time newsfeed of what is currently happening on the helpdesk, as is appropriate to their role.

    newsfeed
  • timeline

    Check up

    View a complete timeline of all happenings on the service desk

    This can include if new tickets have been added and by who. If notes have been added to tickets, if new inventory items or customers have been created etc.
    System Analysts who may require a more stripped-back view of the service desk, can just see a Timeline of calls that are assigned to them, or to their team.

  • Widget

    Add the timeline to your home page

    The Timeline can appear as a widget on the home page (Today Page) of the service desk agent logging in, or even on the Customer web self service portal. The Timeline can be added to the home page using the drag and drop dashboard forms designer.

    timeline widget

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

“There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, no question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.”

Read the Epping Forest Case Study

Paula TredgettEpping Forest