Feature Details

Professional, Enterprise

Compare Price Plans

Business Areas

Email Integration

Seamless E-Mail integration with your House-on-the-Hill system

Compatible with:

Go back to all features
  • Email

    Email Integration with the Service Desk

    Email integration with the service desk ensures that Customers, helpdesk analysts, managers and all relevant parties are kept in-the-loop as to the status of logged tickets. House-on-the-Hill service desk software includes full email integration, with templates for Automatic emails included as standard.

    email integration
  • email templates

    Templates

    Configure Your Suite of Email Templates

    House-on-the-Hill’s email templates can be edited, or service desk emails can be designed from scratch. With both plain text and html formats available in the system, ticket details can be pulled into the message content using prompts, and emails can include images and links.

  • Communication

    Heighten Communication and Customer Satisfaction

    Emails can be sent automatically at crucial milestones in a call’s lifecycle, such as upon updating the ticket, any changes of assignee, or call closure. By immediately and automatically acknowledging receipt of a service desk ticket, customers can be reassured that their issue has been successfully logged. In call closure correspondence, links to customer feedback surveys can also be included in service desk emails, so that you can continually improve the service you offer, and heighten customer satisfaction.

    customer satisfaction
  • notification

    Notifications

    Automate Pro-Active Breach Notifications

    Use integrated emails in conjunction with House-on-the-Hill’s workflow engine to send automatic notifications to assignees or managers when tickets are approaching SLA action dates and require attention.

    Key Features

  • Send automatic e-mails to related parties to acknowledge a new call
  • Automatically e-mail related parties at specific call milestones
  • Design your own e-mail templates
  • Compose ad hoc mail to customers or users
  • Send and receive file attachments
  • Use in conjunction with the workflow engine for automatic SLA breach notifications
  • Automatically generate helpdesk calls from incoming mail
  • Follow-up e-mails can be added to the original enquiry

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

“There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, no question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.”

Read the Epping Forest Case Study

Paula TredgettEpping Forest