Feature Details

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Drag and Drop Call Form Builder

Customise ticket logging forms with the drag of a mouse

Compatible with:

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  • Call Forms

    Drag and Drop Call Form Builder

    Call Forms provide an extension of House-on-the-Hill functionality by allowing you to build unique Forms for all types of call, be they Incidents, Problems, Equipment Requests, New Starters, Inventory items, Activities or Contracts. Using Drag and Drop features you can quickly build the Forms you require.
    The Form Designer allows service desk administrators to create all the forms that are required, just by dragging fields listed in the grid.
    Extra Fields can be created in House-on-the-Hill, and will appear in the Call Form builder, so that all required information can be captured in each call-logging process.

    drag and drop
  • folder

    Processes

    Associate Call Forms with Service Desk Processes

    Once Forms have been created, they can be associated with Folders. So for instance, it is possible to select a specific Incident form for use by service desk Analysts in the Incident Folder, and also a form that will be used by Customers (WebGuests) for logging Incidents.

  • Call Templates

    Tying Forms to Quick Calls

    Special Forms such as “Equipment Requests” or “New Starter” Forms can be associated with call templates, which are named ‘QuickCalls’ in House-on-the-Hill. Customers can then be given a set of call templates, each with a unique form, depending on the type of call.

    tying together
  • mobile

    Context Sensitive

    The power is in your hands

    Make Forms user and context sensitive to provide the optimum display and function depending on who is accessing the form, agent or end user, on desktop or mobile device.

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

“There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, no question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.”

Read the Epping Forest Case Study

Paula TredgettEpping Forest