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Customer Satisfaction Survey Tool

Improve performance by gaining essential feedback from your Customers through the helpdesk

Compatible with:

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  • Satisfaction Survey

    Enable the creation of user surveys

    House-on-the-Hill Customer Satisfaction Survey Tool enables the creation of User Surveys, which can be accessed by your Customer via the web interface. Capture data to analyse how satisfied your customers are with the service they receive.

    user survey
  • Design Your Own Survey Forms

    Feedback Forms

    Design Your Own Survey Forms

    Feedback Forms can be created and edited quickly and simple using SupportDesk’s Drag and Drop Call Forms Designer. Fields can be added to the form by selecting the desired field in the right-hand table, then dragging to an available cell on the left. In the same way, fields can be removed from the form by selecting the field in the left-hand table, and dragging to the right-hand table.

    Creating Fields For Your Form

    SupportDesk’s flexibility enables you to include as many survey questions as you like, and to word the questions in a way that suits you. Fields can be created using SupportDesk’s Extra Fields Function, which can include dropdown selections for straight-forward survey completion by Customers. Once created, new Extra Fields are available to drag and drop onto the form.

  • Feedback Link

    Sending the Feedback Form link in Customer Correspondence

    A link to the Satisfaction Survey can be sent to Customers via helpdesk correspondence emails.This when clicked will take the Customer directly to the satisfaction survey, without needing to log in.

    sending feedback link
  • feedback data

    Feedback Data

    Report on Feedback

    Feedback data entered by the customer is then captured and stored against the call that the satisfaction survey refers to. Satisfaction Survey results can then be reported on regularly using SupportDesk’s QuickReport tool.

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

“There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, no question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.”

Read the Epping Forest Case Study

Paula TredgettEpping Forest