SupportDesk Features Create your perfect service desk
Choose from a rich selection of SupportDesk features & integrations to bolster your customer support
SupportDesk Designer
One of our most powerful features. The SupportDesk Designer is a drag-and-drop interface and code editor that lets you control all aspects of your ServiceDesk from tickets, feeds, dashboards, Knowledgebase, UI and branding.
Knowledge Base & Canned Responses
Use our QuickCall feature to speed up your ticketing by prepopulating your forms with reocurring information. Need to educate your customers? Create knowledgebase articles straight from tickets and then power your FAQs!
SLA Breach Detection
Allow your team to stay on top of ticket status and avoid breaches with Service Level Agreements (SLA). Create your own breaching conditions, stop the clock and collate metrics.
Self-Service Portal
Allow your users to raise tickets, search the knowledge base, read FAQs and create customer feedback surveys all within our self service portal. Our login-free portals also create a perfect area for information gathering and fast ticketing. Plus you can brand the UI so seemlessly reflects your Business's identify.
Out-of-the-box & Custom Reporting
We ship 100s of reports ready for you to use and begin identifying trends, analysing problems and making informed decisions. Our indepth reports editor can then take your information to the next level, drill-down graphs, automated report pdf emails and auto refreshing KPIs.
Multilingual help desk support
Give your teams the power to choose their preferred language. Remove language barriers and improve communication. SupportDesk offers over thirty language translations with Follow the Sun capability, tickets can be auto-routed between different groups around the world, based on daylight working hours.
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