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Help Desk Activities and Tasks Help desk ‘Activities’ or ‘Tasks’ can be logged on SupportDesk calls as additional tasks relating to the call itself. The Activity can be...
Asset and Software Licence Management with SupportDesk offers complete IT inventory management for your helpdesk. Asset and Software Licence Management with SupportDesk enables you to analyse and...
Automated Change Management System with paperless voting functionality. SupportDesk’s automated Change Management system enables Changes to be voted on by specific parties via an on-line, paperless...
Helpdesk Call Template – QuickCalls A SupportDesk QuickCall is a helpdesk call template for creating a re-usable template for frequent or repeat incidents and requests. You can...
Customer Portal Branding Enhance the User Experience by creating unique Customer Self-Service Portal screens that display the company branding of each Customer that you support, using SupportDesk’s...
Customer Relationship Management A fully integrated CRM system for the creation of targeted marketing campaigns and proactive tracking of sales opportunities, alongside service management and...
Customer Satisfaction Survey Tool SupportDesk’s Customer Satisfaction Survey Tool enables the creation of User Surveys, which can be accessed by your Customer via the web...
Drag and Drop Call Form Builder Call Forms provide an extension of SupportDesk functionality by allowing you to build unique Forms for all types of...
Drag and Drop Dashboard Builder Service Dashboard functionality enables Customers and Managers of specific service desk processes, support groups or business areas to have an instant...
Email Integration with the Service Desk Email integration with the service desk ensures that Customers, helpdesk analysts, managers and all relevant parties are kept in-the-loop...
Financial Management with SupportDesk SupportDesk’s financial management functionality enables businesses to manage costs, contracts and suppliers associated with the services provided to customers, all through the service desk....
Helpdesk Geolocation Particularly useful for Service Desk Agents who are coordinating Engineer visits to Customer sites, SupportDesk’s helpdesk Geolocation functionality automatically updates the location details...
Jira Integration with SupportDesk SupportDesk Jira integration allows calls raised in SupportDesk to be automatically pushed to a nominated Jira system and thereafter the status...
Kanban Workboard for enhanced queue visualisation. SupportDesk’s Kanban Workboard enhances visualisation of tickets for your helpdesk agents by displaying ticket queues in a dynamic workboard...
Knowledge Base SupportDesk’s Service Desk Knowledge Base function enables known errors and solutions to be stored. Details of the Problem, Resolution, Workaround and relevant Keywords...
KPI Monitor – Key Performance Indicators in a Real-Time Dashboard SupportDesk’s powerful KPI Monitor enables Service Desk Managers to view at-a-glance how the service desk...
SupportDesk LDAP Integration enables you to populate and synchronise SupportDesk Customer or Contact tables with data from an LDAP server. Includes LDAP Authentication for customers accessing...
Mobile Service Desk SupportDesk’s mobile service desk allows engineers to access the work queue, and log, update and escalate calls while working on customer sites. This...
Multilingual help desk support With SupportDesk’s multilingual help desk support functionality, you can give your analysts and support teams the power to choose their preferred language in which to view...
Help Desk Notes and Audit Trail Help Desk notes can be added to calls in SupportDesk. This area of the software provides a communication channel...
Outlook Help Desk Add-In Simplify service desk task management further by enabling help desk ticket creation in SupportDesk, straight from Outlook! Download Outlook Help Desk Add-In...
Planned Preventative Maintenance Software for FM Helpdesk Planned Preventative Maintenance software enables the scheduling of repeat maintenance tasks, and is a feature of SupportDesk for Facilities...
Remote Desktop Support: SupportDesk integrates with UltraVNC, Dameware Remote Support, or Remote Desktop Connection to allow various Remote Control capabilities. These can be utilised in modern browsers...
Remote Session Request Button* Generate a Bomgar Session directly from a ticket. Keep the remote support process within the Incident Management workflow by giving Agents the option to generate...
Run Service Desk reports at the touch of a button with SupportDesk’s QuickReport Designer tool. SupportDesk’s QuickReport Designer tool allows you to run instant html...
Resource Booking Software Book resources through the helpdesk: useful for avoiding clashes and scheduling the use of specific assets, SupportDesk’s Resource Booking Software function creates booking...
SupportDesk’s self service portal is a sophisticated browser-based application which enables your Customers to log and track their own tickets. Allow customers to submit and track their...
Service Portfolio Management SupportDesk’s Service Portfolio management allows you to update subscribed customers as to the operational status of services and log calls Download Service...
Service Request Buttons Display an attractive suite of service request buttons to your Customers via the self-service portal. Service Request buttons displayed to end users...
Skype for Business Integration with SupportDesk Generate a Skype session directly from a SupportDesk ticket. Do you have Customers who prefer face-to-face support...
Be ready for your customers with Telephony Integration. Automatically detect which customer is calling and have a call automatically launched and populated with their details...
Help Desk Timeline SupportDesk’s Help Desk Timeline feature, allows users to view a social media-style, real-time newsfeed of what is currently happening on the helpdesk, as is...
Online Timesheets and Expenses SupportDesk’s online timesheets and expenses function enables the complete management of Timesheets and company Expenses. Download SupportDesk Online Timesheets and Expenses pdf...
Help Desk Twitter Integration By simply entering a search string into the system control settings SupportDesk’s Twitter Helpdesk Integration will now offer the results from...
SupportDesk’s workflow engine allow you to design the service desk process workflows to suit your organisation. Proactively monitor your Service Level Agreements (SLAs) with Workflow...
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