House-on-the-Hill Features

Create your perfect service desk

Choose the features you need to help support your business.

Latest Feature

‘In the Loop’

Keep your customers 'In the Loop' on ticket activity!

Read more about ‘In the Loop’

‘In the Loop’

Keep your customers 'In the Loop' on ticket activity!

Drag and Drop Dashboard Builder

Customise ticket logging forms with the drag of a mouse.

Mobile Service Desk

Home away from Home! Keep up to date wherever you are with House-on-the-Hill Mobile

Self-Service Portal

Allow your End-User's to log their own tickets!

Customer Portal Branding

Provide a personalised user experience for the customers you support on the helpdesk

Kanban Workboard

Get organised with Kanban ticket visualisation

kanban

Timeline

Get an overview of what is currently happening within SupportDesk!

Workflow Engine

Automatically notify assignees of impending SLA breaches.

Reports Designer

Build and extract real-time reports to provide critical information to your team!

KPI Monitor Real-Time Dashboard

A powerful dashboard enabling Managers to monitor Key Performance Indicators in Real-Time

QuickCalls

Build the template for speedy call logging!

Notes and Audit Trail

Create a full Audit trail right within your ticket!

Activities / Sub-Tasks

Use help desk activities as sub-tasks on calls

Planned Preventative Maintenance

Schedule maintenance tasks for facilities upkeep

Engineers Location Map

Keep track of your workforce wherever they are in the world!

Automated Change Management system

Automate and regulate your Change Management Process with Paperless Voting functionality.

Asset and Software Licence Management

For the efficient and pro-active management of assets and software licences

Financial Management

Automatically calculate purchase orders, control stock and manage supplier contracts.

Service Portfolio Management

Keep Customers up-to-date with Service Statuses

Customer Relationship Management

Proactively manage Customer Accounts, Sales Opportunities and Revenue Projections

Service Request Buttons

Make the Service Request process quick, easy and clear

Resource Booking software

Keep track of all your Bookings in one place!

Geolocation

Instantly discover the location of Customers and field Engineers.

Multilingual Help Desk Support

Support Users Across the Globe!

Customer Satisfaction Survey Tool

Improve performance by gaining essential feedback from your Customers through the helpdesk

Timesheets and Expenses

Keep track of your Timesheets and expenses through SupportDesk!

Canned Responses

Rack up for favourite support answers for lightning fast response times

Remote Desktop Support

Lend Customers a Helping Hand with Supportdesk Remote Control

Remote Session Request Button

Generate a remote support session without leaving the Incident Management workflow.

Microsoft Teams Integration

Work as a team - fire tickets into SupportDesk from Microsoft Teams

House Chat

Never miss a customer again - reach out instantly with House Chat!

Outlook 365 Add-In

Create tickets in SupportDesk straight from Outlook 365

Telephony Integration

Be ready for your customers!

Twitter Integration

Raise tickets from Tweets and keep track of what people are Tweeting about your company

Jira Integration with SupportDesk

Integrate SupportDesk with Jira to keep statuses synced

Xero Integration

House-on-the-Hill Xero Integration. Quick Start Guide.

Drag and Drop Call Form Builder

Customise ticket logging forms with the drag of a mouse

Email Integration

Seamless E-Mail integration with your SupportDesk system

LDAP Integration

Populate and Synchronise data from LDAP Server
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