Engage your customers with a straight-forward means of logging and tracking their support tickets
Present your customers with a polished ticket logging interface that reflects your business
Manage all your property jobs under one roof
Automate the processing of FOI, DPA, EIR, SAR, PQ, Information Governance & Complaints
The small business cloud helpdesk for customer support
Home // Features
Choose the features you need to help support your business.
Customise ticket logging forms with the drag of a mouse.
Home away from Home! Keep up to date wherever you are with SupportDesk Mobile
Allow your End-User's to log their own tickets!
Provide a personalised user experience for the customers you support on the helpdesk
Get organised with Kanban ticket visualisation
Get an overview of what is currently happening within SupportDesk!
Automatically notify assignees of impending SLA breaches.
Build and extract real-time reports to provide critical information to your team!
A powerful dashboard enabling Managers to monitor Key Performance Indicators in Real-Time
Build the template for speedy call logging!
Create a full Audit trail right within your ticket!
Use help desk activities as sub-tasks on calls
Schedule maintenance tasks for facilities upkeep
Keep track of your workforce wherever they are in the world!
Automate and regulate your Change Management Process with Paperless Voting functionality.
For the efficient and pro-active management of assets and software licences
Automatically calculate purchase orders, control stock and manage supplier contracts.
Keep Customers up-to-date with Service Statuses
Proactively manage Customer Accounts, Sales Opportunities and Revenue Projections
Make the Service Request process quick, easy and clear.
Keep track of all your Bookings in one place!
Instantly discover the location of Customers and field Engineers.
Support Users Across the Globe!
Improve performance by gaining essential feedback from your Customers through the helpdesk
Keep track of your Timesheets and expenses through SupportDesk!
Rack up for favourite support answers for lightning fast response times
Lend Customers a Helping Hand with Supportdesk Remote Control
Generate a remote support session without leaving the Incident Management workflow.
Work as a team - fire tickets into SupportDesk from Microsoft Teams
Create tickets in SupportDesk straight from Outlook 365
Be ready for your customers!
Raise tickets from Tweets and keep track of what people are Tweeting about your company
Integrate SupportDesk with Jira to keep statuses synced
House-on-the-Hill Xero Integration. Quick Start Guide.
Seamless E-Mail integration with your SupportDesk system
Populate and Synchronise data from LDAP Server