SupportDesk on G Cloud 6

service desk software on G-Cloud

February 9, 2015

Blog

G Cloud 6 Digital Marketplace and House-on-the-Hill

SupportDesk Enterprise: the SaaS service desk software solution from House-on-the-Hill Software, is now available for public sector organisations to purchase via the new G-Cloud 6 Digital Marketplace

The G Cloud framework was introduced nearly three years ago by the UK Government, and has revolutionised the way in which public sector organisations are able to purchase commodity cloud services. The framework sits underneath the digital marketplace as the agreement between government and suppliers who are providing Cloud-Based services. Read about GOV.UK’s Digital Marketplace.

SupportDesk Enterprise is used within public sector organisations across the UK, such as councils, local government, NHS and educational establishments. Read how Newport City Council enhanced performance and communication with SupportDesk ITSM.

SupportDesk is used for the efficient management of IT Services, Facilities Management and Customer support. There is also a specially configured Freedom of Information Management solution available that has been specifically designed around FOI Request management best practices. SupportDesk FOI is used in local government and public sector organisations to promote a streamlined, paperless FOI Request Management process.

Read about SupportDesk FOI

All SupportDesk solutions can be implemented either on-site or adopted as a SaaS solution. The latter option is proving to be an increasingly attractive choice for organisations across the globe, as it means that the software is hosted by the supplier, so no installation is required, and software maintenance and upgrades are taken care of.

It is no wonder therefore, that G Cloud 6 has proved to be a highly useful tool: the framework has enabled the public sector to discover and work with more Cloud suppliers that have been specifically accredited and approved for a G Cloug 6 listing, providing a streamlined conduit for the procurement of Cloud services within the public sector.

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Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

“There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, no question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.”

Read the Epping Forest Case Study

Paula TredgettEpping Forest