Your profile home screen will ask you if you would like to log either an issue (Incident) or a Request, or it may simply ask if you would like to log a Ticket. After clicking on the relevant link or the lifebelt icon, the ticket logging screen will appear. This screen will be a simple form that may look something like the following, although this will have been customised to suit your organisation.
|User/Phone No./E-Mail||The system will recognise that it is you logging the ticket based on your login credentials, so will auto-populate your contact details.|
|Service/Asset||You may have a drop-down list of Services or Assets to pick from, to denote what the issue relates to.|
|Details||The free-text Details field lets you enter details of what the ticket is about|
|First Note||You may have the option to add Notes to the call using the First Note field. This is useful if you wish to add extra information.|
|Attachment||Attach files to the call using the Choose File button.|
|OK||Clicking OK will log the call and alert the Service Desk.|