Use this option to list records that have been archived. Records other than Tickets can be archived by ticking the Archive box. Closed Tickets can be archived by a Supervisor login using the Archive Closed Tickets entry on the Database menu.
Archived Tickets can only be viewed and not updated. Supervisors can transfer closed Tickets back to the live using Restore Closed Tickets entry on the Database menu. Un-ticking the Archive box can restore other record types.
In the Web, from within the ticket list view, you can click on the ‘View Archived’ via the Summary Options drop-down. You will then see a view of Archived tickets. To get back to the live ticket list, click View Live.
In the Windows click on the view Live/Archived icon in the banner to toggle between live and archived record views.