Ticket Note Functions

Note Details

The Note displays relevant information at the top of the screen:note details

Contact Buttons

Contact buttons are automatically generated based on the Customer, Assignee and “Raised by” details:contact buttonsWhen clicked, the email template is automatically generated with the correct recipient in the To field, and the Note details in the email body. If Pause Before Sending is enabled on the email template, then the mail can be edited before sending:note email message

Additional Function Buttons

Other function buttons on notes include:note button functions

Copy and Paste Images into Notes

The copy and paste of images feature is only available for use depending on the web browser version and the Editor versionTo figure out which version of the Editor you are using, refer to the table below and compare to the toolbar on your version.

Toolbar Editor Version
legacy editor Legacy
imperavi v2 Imperavi V2
imperavi v3 Imperavi V3

 

Once you’ve identified your Editor version, refer to the following table to determine the image Copy/Paste functionality that’s supported on your browser.

Browser/Editor Legacy Editor Imperavi V2 Editor Imperavi V3 Editor
Internet Explorer Image Copy/Paste supported.

(Not supported when Copying/Pasting from Outlook Client)

Image Copy/Paste supported.

(Not supported when Copying/Pasting from Outlook Client)

Image Copy/Paste not supported.
Chrome Image Copy/Paste not supported. Image Copy/Paste supported.

(Not supported when Copying/Pasting from Outlook Client)

Image Copy/Paste supported.

(Not supported when Copying/Pasting from Outlook Client)

Edge Image Copy/Paste not supported. Image Copy/Paste supported.

(Not supported when Copying/Pasting from Outlook Client)

Image Copy/Paste supported.

(Not supported when Copying/Pasting from Outlook Client)

To copy and paste into Notes, Agents or Customers can simply click on the Note and select the HTML tick box, then paste the image using either right-click or Ctrl+V:copy and paste images into notes

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