Reporting on Feedback Results

A report can be created in the QuickReport Designer to show the results of completed Customer Feedback forms. In the QuickReport Designer, create a new report, enter a Title, report against the Ticket Database, and make sure the correct Folder is selected.

On the Group & Sort By tab, select using the chevrons how you wish to Group the report e.g. by Assignee, by ticket Type, Sub-Type, Closure Code etc.:feedback on quickreports

Next, on the Fields tab, use the chevrons to select the Feedback form fields that you wish to report on and click OK to save the report:feedback on quickreports: fields tab