Reporting on Customer Feedback Results

A report can be created in the QuickReport Designer, to show the results of completed Customer Feedback forms.

In the QuickReport Designer, create a new report, enter a Title, report against the Ticket Database, and make sure the correct Folder is selected.

On the Group & Sort By tab, select using the chevrons how you wish to Group the report e.g. by Assignee, by ticket Type, Sub-Type, Closure Code etc.:customer feedback quickreport designer page Next, on the Fields tab, use the chevrons to select the Feedback form fields that you wish to report on and click OK to save the report:customer feedback quickreport designer page