Referencing the KnowledgeBase

It is also possible to reference the KnowledgeBase when interrogating a Ticket.

Use the KnowledgeBase link within the Ticket window to list records that relate to the Ticket’s problem, or click the Search The Known Error DB button… search known error db buttonknowledgebase buttonThe KnowledgeBase will automatically filter based upon keywords entered in the Subject field, and match them to those in existing KnowledgeBase entries.knowledgebase search pageThe Solution can also be copied directly to the ticket using the Copy Solution button. The KnowledgeBase Solution is then copied directly across to the Solution field on the ticket.knowledgebase copy solution button

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