SupportDesk QuickCalls are ticket templates which are useful for logging frequent or repeat ticket types. It is possible to create QuickCall templates with pre-populated data, or specific fields for accurate data capture. You can use QuickCalls to build up a portfolio of common tickets, providing a swift ticket logging method.

Click the links to the topics outlined below to learn more information:

Creating QuickCall Templates

Logging QuickCalls – Service Desk Agents

Logging QuickCalls – WebGuests

In conjunction with HouseForms, it is possible to associate Forms with QuickCalls for logging specialist issues such as a ‘New Starter’ or ‘Equipment Request’. Refer to the Forms Guide for further information on creating Forms.