Manually Adding Tasks to Tickets

Once created, your new Task will be available to select on Tickets in the associated process type.task tab; new task icontask details pages

Link to Forms Guide (mentioned in above image)

Various details such as Customer and Assets can be generated automatically based upon the details raised on the original Ticket.

It may be required for Tasks to be completed before Statuses can be changed. In order to set this, go to Service Level Management and select the Task. On the Details tab in the Actions section, select the Force Close on Status Change tick-box:force close on status change selectorOnce Tasks have been raised on Tickets, they will appear in a list at the bottom of the ticket screen. Tasks that have been marked as Done display a tick “done checkmark“:logged activities list

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