Managing Products

If you are importing your Products via CSV load, please consult the Importing Products Guide. If you are adding them manually, please follow the guidelines below:

SupportDesk has an integrated Configuration Management Database (CMDB) which allows you to log tickets against CMDB entries. There are separate folders for Products, Assets (Inventory Items), Customers, Contacts and Services.

You can access the Products database by navigating to Your Company > Products. Here, you will see a link to Add add button"your company" drop-down menuProducts are the names given to pieces of kit i.e. ‘Printer’. It is the Assets or Inventory that define the specific item, with reference number etc. So, to enter a product, input the product name and any other required details, and then click OK to product detail page