KnowledgeBase Overview

The KnowledgeBase is an area of SupportDesk in which problems with their solutions, Frequently Asked Questions and their answers, and associated keywords can be stored.

The KnowledgeBase can therefore speed up problem resolution, as it is possible to search the KnowledgeBase when analysing issues to discover if the problem has been logged before, and if a solution or root cause has already been discovered.

Access the KnowledgeBase main window by selecting the icon seen below from the side-bar menu:knowledgebase icon

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