Key Features

SupportDesk Audit and Discovery module provides IT inventory management for your helpdesk plus an IT asset management module to audit, analyse and report on your company’s hardware and software. There is also an optional module called the Software Licence Manager, which provides compliance information based on the licences declared, and the licences found from the audit.
Some of these features are only available through the Windows Interface of SupportDesk. Where this is the case, the screen shots will be taken from that interface.

Some of the key features of the Audit and Discovery module are listed below:

  • Bulk population of the helpdesk with audited files
  • Detect new and missing PCs
  • Hardware auditing of processors, cpu mhz, memory, disks, network adapters etc.
  • Software auditing of detected applications, domains etc.
  • Built-in remote control desktop management
  • Run TCP/IP ping and event viewer from the desktop
  • Full suite of management reports, including software licensing
  • Licence compliance information.

If your system has been purchased with the Audit option, there will be an entry on the login screen (web) or in the Help About screen (Windows) indicating the number of allowable audits. The screen below shows a system that has been configured for 10 Audits and Software Licence Manager (SLM).

login screen

Before starting, please check that there is a sub-directory beneath the SupportDesk installation share called auditor and contains the files below:

auditor files

It may be that your directory does not contain “psexec”,   this cannot be shipped by House-on-the-Hill but may be downloaded by the customer and copied into this directory. If this file is not present, some of the Discovery features will be disabled.

csv A simple CSV file used by SupportDesk to determine what types of files to include in the audit, a typical example would be “,,,*.EXE”, which instructs SupportDesk to look for files with the .exe suffice only
ini Contains configuration information for SupportDesk
exe Is the actual file that carries out the audit but does so “hidden” with no display to the end user
exe – A variation on supaudith.exe but, if used, the end user is shown an html screen of the audit findings

There may be other files in this directory that are created by the audit process; these can be ignored.

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