Importing Logins

SupportDesk has the ability to load external Logins directly into the databases. You can therefore download data from any existing databases and populate the SupportDesk databases.

In addition, SupportDesk also has the ability to export your Logins data from the SupportDesk database to a CSV file, which you can learn more about on the Exporting Logins Guide.

The files to be imported must be flat files of comma-separated values. Each line in the text file represents a SupportDesk record of a particular type. The first characters in each line indicate the type of record to be loaded. You should also note that special rules apply to some fields, please take advice from Support before loading new data type. You can use Import to execute a SQL string, but again please take advice from Support before doing this.

Note: Tickets and Notes are loaded into the current Ticket Folder. Any Logins referenced in the Tickets should belong to the current Folder. SupportDesk does not make these checks.

How to import the file

In the WebServer, go to Import CSV from Settings.

import csv file page
Select the file to import records and click Import. If there are errors they will be listed. You need to review the errors. The error log is listed to the file suppdesk.err. If there are no errors you can navigate away.

In the Windows interface the Import CSV option is on the Database ribbon tab/menu. You need to navigate to where the import file is located.

Import Format

Excel column headings are supplied below to assist. You do not need to supply data for every field, just enter those you need. (Though there are some validation rules, these are not documented here.)

Dates should be entered as DD/MM/YYYY for UK format and MM/DD/YYYY if US format is in use.

Login Record – Type  U

A Code “U”
B Tag Up to 40 characters
C Name Up to 40 characters
D Position Up to 40 characters
E Narrative Up to 250 characters
F Date 10 characters (date)
G Login Up to 120 characters
H Password Up to 120 characters
I Privilege Numeric
J Flags Numeric
K Default Folder Numeric
L Location Up to 40 characters
M Department Up to 120 characters
N Manager Up to 40 characters
O Email Up to 120 characters
P View Name Up to 60 characters
Q Customer reference Up to 40 characters
R Net Flags Numeric
S Dictionary Up to 16 characters
T Support Group Numeric
U-V Rate per hour, rate per day
W-AA Address (up to 50 characters for each field)
AB Post code Up to 16 characters
AC Fax Up to 40 characters
AD Phone number Up to 40 characters
AE Phone number 2 Up to 40 characters
AF Mobile number Up to 40 characters
AG Folders Up to 250 characters
AH ID Numeric – leave blank for new records
AI Flags2 Numeric
AJ Department Lock In Up to 120 characters
AK Archived Numeric (1=Yes, 0=No)
AL Time zone Numeric
AM Pager Up to 120 characters
AN Receive pop ups Numeric
AO Open limit Numeric
AP Org lock in Numeric
AQ GUid Up to 250 characters
AR Advanced Permissions Numeric
AS-CZ Permissions Numeric
DA Active Numeric
DB News Up to 400 characters
DC Channel Numeric
DD-DE Enter date, enter time
DF Type Numeric
DG Sub Type Numeric
DH Status Numeric
DI SLA Numeric
DJ Action Numeric
DK Urgency Numeric
DL Email template Numeric

 

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