SupportDesk offers tremendous flexibility in the design of ticket Forms and Dashboards using SupportDesk’s HouseForm designer (Settings > Forms & Dashboards).
Folder or process specific forms can be created with different defaults for the support team and end customers. Forms may also be built for specific requests such as “New Starter” or “Equipment Request” and the Extra Fields feature can be used to add specific data fields to these forms.
Tip: Use the Data Dictionary to rename fields on forms as per your requirements. You can also use the Data Dictionary to make fields Mandatory, add drop-down selections etc.
Example of a New Starter form built with SupportDesk’s form designer:Configuration typically starts with the default form for the main process and extend onward from that.
Learn more about this topic by visiting the Forms page.