FOI – Deadline Codes

Maintained in “Categories”. Deadline codes can be set against a request – these do not directly set the Action Dates but are required to set the “working day/week”). They are defaulted by each of the Case Types to the appropriate value. For FOI processing they can be used to record the extension granted after a Public Interest Extension.

Code Parent Note
FOI Standard 20 Days FOI Default setting for FOI Cases. Applies the standard working calendar. Which should be set with start time of 00:00 and Stop time of 23:59
Between 6 and 10 working days FOI  
Between 11 and 15 working days FOI  
Between 16 and 20 working days FOI  
Between 21 and 30 working days. FOI  
Between 31 and 40 working days. FOI  
More than 40 working days FOI  
DP 30 Days Standard DP Default setting for DP Cases.
Sets target to be end of 30 days.
**Sets the working clock to be 7 days a week 24*7
DP 3 Months Complex DP Sets target to be end of 3 months.
**Sets the working clock to be 7 days a week 24*7
EIR 20 Days EIR Default setting for EIR Cases.
Applies the standard working calendar.
1.Urgent Complaint Standard working calendar applies. Sets target times for Complaints.
1,5,10 Days
2. Medium Complaint Sets target times for Complaints.
1,10,15 Days
3. Low Complaint Sets target times for Complaints.
1,15,20 Days

 

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