Fields are for use in all but Summary and Chart Only reports. If ‘Drill Down’ is included on a Chart report, then field selections will be required.
|Fields in Report||Make your selection from the alphabetical list of available report fields in the left hand column. Use the arrow buttons to transfer the fields to the ‘Fields in Report’ list. Extra fields are also included suffixed by (Extra).
You can use the field definition in the data dictionary to reduce the width of the field or indicate that values are to be accumulated. If you accumulate certain fields such as elapsed time the average rather than the total elapsed time is calculated.
|Incl. Internal Notes||Tick the box if ticket notes marked as internal use only are to be included.|
|Exclude *** Notes||Tick to exclude system added notes which are prefixed with “XXX”|