Exporting KnowledgeBase

You can export the current KnowledgeBase databases into a named file. The output records have same layout as the corresponding Import records. This is useful if you want to create an import file; create a ‘dummy’ record, populating the required fields with discernible text, such as REF in a reference field. The exported data can then be used as a template for the import layout.

How to Export the KnowledgeBase

To export data, show the KnowledgeBase records in the summary and filter the list as required.

In the WebServer, navigate to KnowledgeBase in the side-bar menu, then use the Export option in the Summary Options navigation bar; this will then offer the option to View the output. Now, you can open or save the file.exporting tab on webserver

Additionally, you can navigate to Settings > Export CSV File, and then select KnowledgeBase to export:knowledgebase exportIn the Windows interface, you can export the records in the summary list using Export CSV on the File ribbon tab/Menu. Additionally, in the Windows version you can use the Export CSV option on the Database menu to export more KnowledgeBase records.windows knowledgebase export paneTick the KnowledgeBase box, click the OK button and then choose a location and file name for the export file. The default is export.txt on the SupportDesk directory. If this file already exists, you must confirm to replace the existing file. On completion, you can view the export file before being returned to the main window.

Previous