Tasks in SupportDesk are sub-tasks that can be generated on tickets. They can have unique Service Level Agreements and be assigned to different parties. This guide gives an overview of how to create, raise and route Tasks within SupportDesk.
In order to first create your Tasks, go to Settings > Service Level Management.Next, select Task from the Category Field drop-down, select the Process Type for which you would like the Task to be associated with, then click Add .
Clicking Add will bring up the Task Details screen.