Creating KnowledgeBase Articles from a Ticket

It is possible to create a KnowledgeBase item directly from a SupportDesk ticket. Selecting the Add to KnowledgeBase box transfers the user to the Knowledge Management Entry form, with keyword, problem and solution text copied directly across.add to knowledgebase selectorA KnowledgeBase entry is then generated, with Keywords automatically entered based upon the Subject of the ticket. These can be added to and edited.kbase entry formSee the KnowledgeBase Article Form Guide to see the full functions of the form.

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