SupportDesk includes the option to select the Type of report from the first screen of the QuickReport Designer. From here, you can select the Report Type – Alert!
Alert Report Designer
|Set a numerical Alert Limit & Check Rate||This will trigger the report when there are more tickets of a specific categorisation logged within a specific time frame.|
|Enter the email address to which the alert should be sent.|
|Highlight a Category, Customer or Product||Click ‘None’, then select the category that should trigger the report. In this example, if more than 10 ‘Critical’ priority tickets are logged, an email will be sent to the address entered in the E-Mail field.|