Creating Alert Reports

SupportDesk includes the option to select the Type of report from the first screen of the QuickReport Designer. From here, you can select the Report Type – Alert!alert selector screen

Alert Report Designeralert report designer page

Set a numerical Alert Limit & Check Rate This will trigger the report when there are more tickets of a specific categorisation logged within a specific time frame.
Email Enter the email address to which the alert should be sent.
Highlight a Category, Customer or Product Click ‘None’, then select the category that should trigger the report. In this example, if more than 10 ‘Critical’ priority tickets are logged, an email will be sent to the address entered in the E-Mail field.