SupportDesk has two options for viewing the tickets that need to be actioned. We have looked at the standard work queue view which displays colour coded tickets when SLAs are breached.
The calendar view can be accessed by navigating to Summary Options > Monthly/Weekly/Daily in the top right of the ticket screen. This displays an overview of the days on which Action times are set. The Orange blocks notify that the tickets listed in the left hand column are still open and will breach its action date on this day:The orange blocks are drill-down links that take you straight through to the call.