Automatically Raising Tasks on Tickets

You may have a Type, Sub-Type or Status of Ticket that always requires certain Tasks to be completed. In such cases it is possible to have SupportDesk automatically raise child Tasks.

In Service Level Management, select your Type, Status or Sub-Type. Scroll down to the Workflow and Actions section, and in the Raise Child Activities box, click Ctrl. Then, mouse click on the Tasks you wish to be raised automatically when that Ticket Type is logged. Click OK to save.raise child activities menuTip: If you have sequential Tasks, you can select the Child Activity that you wish to be raised when the first Task has been completed in the same way. Simply select Task in the Category drop-down and highlight the next Task that needs to be raised.