SupportDesk Chat

January 20, 2020

Blog

Never miss a customer again – reach out instantly with SupportDesk Chat!

A brand new feature coming to SupportDesk in 2020 is chat. Make your customers more inclined to purchase your services, provide support by proactively engaging with them. SupportDesk Chat can be used in the day-to-day running of your system, so you never have to take your eyes off the Helpdesk.

Active Chats all in one place

The Visitor List allows you to track who is viewing your site, what pages they are currently looking at and when they were last active. This means that chat operators can target specific individuals and interact with them. Increase your customer satisfaction by supporting them in real time!

Visitor List Capabilities

The Mobile WebApp capability for SupportDesk Chat allows you to keep in the loop with customers visiting your site, wherever you are. The Chat WebApp works in the same way as the desktop version, and you will receive a ping when the user responds.

SupportDesk Mobile WebApp Chat

Offline Forms are implemented within SupportDesk chat, so that even if you are currently unavailable, users can still contact the HelpDesk.

SupportDesk Offline Forms

If you need any further questions or would like to enquire further about SupportDesk Chat, then please email Chat@houseonthehill.com.

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Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

“There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, no question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.”

Read the Epping Forest Case Study

Paula TredgettEpping Forest