SupportDesk Chat

January 20, 2020

Blog

Never miss a customer again – reach out instantly with SupportDesk Chat!

A brand new feature coming to SupportDesk in 2020 is chat. Make your customers more inclined to purchase your services, provide support by proactively engaging with them. SupportDesk Chat can be used in the day-to-day running of your system, so you never have to take your eyes off the Helpdesk.

Active Chats all in one place

The Visitor List allows you to track who is viewing your site, what pages they are currently looking at and when they were last active. This means that chat operators can target specific individuals and interact with them. Increase your customer satisfaction by supporting them in real time!

Visitor List Capabilities

The Mobile WebApp capability for SupportDesk Chat allows you to keep in the loop with customers visiting your site, wherever you are. The Chat WebApp works in the same way as the desktop version, and you will receive a ping when the user responds.

SupportDesk Mobile WebApp Chat

Offline Forms are implemented within SupportDesk chat, so that even if you are currently unavailable, users can still contact the HelpDesk.

SupportDesk Offline Forms

If you need any further questions or would like to enquire further about SupportDesk Chat, then please email Chat@houseonthehill.com.

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Ascot Services

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Ascot Services

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Covers

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Andrea Ashurst
Ascot Services

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Read the Covers Case Study

Tom Arundale
Covers

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Vicki Gilchrist
University of Buckingham IT Department

“HotH’s knowledge is excellent and their ability to find solutions to even the most complicated requirements is second to none. I would recommend their services to anyone looking for a bespoke, fully functional and user-friendly service management software provider”

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Andrea Ashurst
Ascot Services

“Great product, great service, very customisable”

Read the Covers Case Study

Tom Arundale
Covers

“Dave was really quick to take a look at the issue and offer a solution. The whole team has gone above and beyond any time we’ve had a query – thank you!”

Vicki Gilchrist
University of Buckingham IT Department

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