SupportDesk 2017 – Software Preview!

November 22, 2016

Blog

House-on-the-Hill offers software preview of upcoming SupportDesk release

The next major release of House-on-the-Hill’s market leading service management solution, SupportDesk 2017 is due for launch next year, and House-on-the-Hill has recently made a preview available for users to try via this link, for free!

SupportDesk 2017 will boast new dashboard functions, Kanban feature, improved search and call queue linking capabilities, plus so much more.

SupportDesk 2017 Service Desk Software

Since 1993, House-on-the-Hill has been developing service management software solutions to meet the ever expanding requirements of the global service desk market. A recent trend in the challenges faced by organisations has been to create a central repository for all information, that can be easily accessed by all relevant parties. This means moving away from email conversations with details getting lost in threads and towards a focal point for the recording, updating and analyses of all service desk actions.

With service desk software tools, this is made possible, and SupportDesk 2017 will focus on the streamlined management and detailed autditing of all tasks and correspondence within tickets. With the ability to customise individual login privileges, all relevant users are able to access certain information based on their role on the service desk, and customisable user dashboards allow for necessary information to be made visible upon logging in.

If you would like to take a look around SupportDesk 2017, log in to the free trial here.

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Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

“There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, no question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.”

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Paula TredgettEpping Forest