Software licencing systems often ineffective, industry survey finds

service desk software

May 13, 2008

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More than one-third of UK organisations do not have a computerised system for monitoring software licences and, even when such a system is in place, many support staff do not believe it is working effectively, according to a survey of IT professionals.

Some 35% of delegates questioned by IT Service Management software company House-on-the-Hill at the Service Desk and IT Support Show at London’s Olympia in April said their organisation had no computerised system for tracking software licences.

A total of 53.5% said their organisation did have an electronic software licensing monitoring system with the remainder unsure. However, of the former, almost 37% said it was not operating effectively.

The survey revealed that although software licence checking is continuing to rise up organisations priority lists, a significant percentage have not yet implemented computerised monitoring and that many such systems have not delivered the results which suppliers promised, House-on-the-Hill Managing Director Iain Broadhead commented.

Just under two-thirds of respondents said software licensing monitoring was becoming more important in their organisation with most of the remainder saying its priority was remaining the same.

Almost 40% of those who reported that their organisation did not have computerised monitoring of software licences said they believed it planned to introduce one.

Proper monitoring of software licensing is not only essential to comply with ever stricter legislation but can also lead to substantial cost savings by eliminating duplication and ensuring that only relevant material is purchased, Broadhead added. It is surprising that many organisations are still neglecting it or investing in products which do not turn out to be effective.

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