SITS17

SITS17

April 4, 2017

Blog

SupportDesk at SITS17

Service Desk IT Support show 2017

House-on-the-Hill will be at the Service Desk and IT Support Show on the 7th and 8th of June at London Olympia. If you are visiting the show, be sure to say hi to our friendly team of HotH consultants at stand 315, to discover how SupportDesk can enhance service management practices at your organisation.

Latest SupportDesk features include:

Workboard:

Create ‘swimlanes’ for each of your call statuses or priorities and enhance call visualisation for your agents. Each lane displays a snapshot of the call subject, who raised the call, the Customer and the assignee, with drill down links directly into each ticket:

2017-workboard

Alert Reports

Automatically send alert reports to specific email addresses when unusual events occur, such as ‘More than 10 Critical Priority Calls’ are logged within a specified amount of time. SupportDesk’s QuickReport Designer works in conjunction with the Workflow Engine, enabling alerts to be sent automatically based on pre-specified Limit parameters:

Service Desk Alert Report2

Navigation Summary

Accessible from both home page dashboards and from within each service desk process managed within your system, SupportDesk’s attractive side-bar navigation summary provides drill-down links to specific call queues, such as Unassigned, Breaching Today, Resolved. The navigation summary when viewed from the Today Page dashboard offers drill-down links to the individual folders (processes) managed within your system.

Sidebar Helpdesk tool

See all this and more at SITS17!

Try SupportDesk for free.

Book your personalised consultation.

Check us out on Twitter!

Stay Updated

Category

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

“There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, no question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.”

Read the Epping Forest Case Study

Paula TredgettEpping Forest