Shine Bright with SupportDesk Software

November 13, 2013

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SupportDesk software for IT Service Management and Support

Beaverbrooks the jewellers to provide a glistening IT support service.

Beaverbrooks the Jewellers have been part of the House-on-the-Hill family since 2011 and use the SupportDesk software solution, SupportDesk ITSM for the efficient management of IT services.

SupportDesk software for ITSM is designed specifically for the efficient management of IT services and support. Tracking performance in real-time using the KPI Monitor, running custom reports at the touch of a button and logging tickets in a streamlined process workflow, mean that the highest level of support can be offered to end users.

SupportDesk also offers the flexibility to grow your IT support as your business evolves: workflows can be altered or added with ease.

Like House-on-the-Hill, Beaverbrooks is a family run business, and have been producing beautiful jewellery since 1919. They are proud of their reputation for exceptional quality and exacting standards. House-on-the-Hill is proud to be able to assist Beaverbrooks with the provision of an IT service management process that they can be proud of, with SupportDesk software for ITSM.


SupportDesk software is used by many businesses in the retail sector, and House-on-the-Hill is proud to be the service desk software provider to retail organisations across the globe. Read how Nando’s Restaurants use SupportDesk Enterprise for IT Service Management and Facilities Management.

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Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

“There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, no question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.”

Read the Epping Forest Case Study

Paula TredgettEpping Forest