Service Desk Software Blog

April 20, 2006

Blog

Service Desk Software blog

The new Service Desk Software blog from House-on-the-Hill is here! This is where we will discuss everything SupportDesk related, and keep you in-the-know about latest features, functionality and solutions. General company news will also be posted to the blog, including details of upcoming events, exhibitions, visits and evolutions.

House-on-the-Hill is a Manchester based software house, committed to the expert development, delivery and consultancy of their market-leading service desk software solution: SupportDesk. The solutions are specifically designed for the efficient and pro-active delivery of services across multiple business areas and processes, including IT Service Management, Customer Support< Facilities Management, Complaints helpdesk and Human Resources Helpdesk. First established in 1993, House-on-the-Hill have been at the fore-front of the ITSM and service desk software industry for a long time, and are well-versed in the benefits of service desk solutions to businesses.

The House-on-the-Hill Service Desk Software blog is therefore also a place for House-on-the-Hill consultants to impart their knowledge on the basics and benefits of service desk tools, and to engage with the latest industry news and trends in service desk software functionality.

 

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‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell Waters
ICT Servicedesk Administrator
South Yorkshire Fire & Rescue

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell Waters
ICT Servicedesk Administrator
South Yorkshire Fire & Rescue

“There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, not question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.”

Read the Epping Forest Case Study

Paula Tredgett
Epping Forest

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell Waters
ICT Servicedesk Administrator
South Yorkshire Fire & Rescue

“There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, not question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.”

Read the Epping Forest Case Study

Paula Tredgett
Epping Forest

“HotH’s knowledge is excellent and their ability to find solutions to even the most complicated requirements is second to none. I would recommend their services to anyone looking for a bespoke, fully functional and user-friendly service management software provider”

Read the Ascot Case Study

Andrea Ashurst
Ascot Services

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell Waters
ICT Servicedesk Administrator
South Yorkshire Fire & Rescue

“There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, not question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.”

Read the Epping Forest Case Study

Paula Tredgett
Epping Forest

“HotH’s knowledge is excellent and their ability to find solutions to even the most complicated requirements is second to none. I would recommend their services to anyone looking for a bespoke, fully functional and user-friendly service management software provider”

Read the Ascot Case Study

Andrea Ashurst
Ascot Services

“Great product, great service, very customisable”

Read the Covers Case Study

Tom Arundale
Covers