Service Desk and IT Support Show 2013

April 30, 2013

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A successful service desk and IT support show 2013!

House-on-the-Hill attended the Service Desk and IT Support Show 2013 this month at Earl’s Court, and were delighted to see lots of new and familiar faces at the HotH stand. Visitors to the stand were demonstrated the very latest release of SupportDesk service management software: SupportDesk 2013.

SupportDesk 2013 was officially launched at the show, and there have been some big changes to the system’s look and feel, as well as additional functionality and developments. These include the addition of graphical workflow designer, drag and drop functionality and timesheet tool. The HotH stand was busy non-stop throughout the two days of the show with the team demonstrating the new system.

Because 2013 is House-on-the-Hill’s 20th year in the service desk software industry, there was a special prize draw held for show visitors to win a 20 year malt, as well as all sorts of goodies and party bags up for grabs on the stand! If you were unable to attend the show, but would like a demonstration of SupportDesk 2013’s new features and functionality from a HotH consultant, then please get in touch! Alternatively, you can sign up for your own free trial.

We’ll be at next year’s event so keep an eye on our Twitter feed for SDITS news!

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Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

“There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, no question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.”

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