Service Desk Software at SDI15

April 13, 2015


SDI15 – the Service Desk Institute Conference and Exhibition 2015

House-on-the-Hill Software Ltd. are delighted to be exhibiting at SDI15: the Service Desk Institute Conference at Birmingham Hilton Metropole. Meeting and chatting to the service desk analysts, support agents and managers who are using ITSM software tools every day, is always an enjoyable and important part of the conference for House-on-the-Hill Consultants. It means that we can learn which aspects of helpdesk applications have been helping businesses to improve IT service delivery the most, what new functionality is most desirable, and how continual service improvement is achieved across the business, from the perspective of those on the helpdesk frontline.

SaaS or On-Site?

Both Software as a Service (SaaS) and On-Site deployment methods of SupportDesk are available, where you can choose either for House-on-the-Hill to host the software for you, or implement the system on your own hardware in-house. If you are currently considering which option will be best for your business, visit the House-on-the-Hill stand at SDI15 where our consultants will be happy to advise you, or take a look at this article discussing the unique benefits of each option.

Getting the Best

Focus at SDI15 will be placed on getting the best from your service desk, and planning for the future. SupportDesk Service Desk Solutions are extremely flexible, and can evolve with your business as requirements grow. By speaking to our consultants at SDI15, it is easy to find the solution that will be best suited to your requirements and will allow you to achieve the best service delivery results, now and in the future.

Growth and Expansion of the Helpdesk

Multiple business areas can be managed with SupportDesk, and SupportDesk solutions have been uniquely designed with out-of-the-box setups for the management of certain business areas. These include IT Service Management, Customer Support, Facilities Management, Human Resources, Freedom Of Information, MSP and Complaints Management helpdesk. The necessity for complete visualisation of service delivery, assets, and staff performance, and how they interlink across all business areas is essential, and so organisations using SupportDesk benefit hugely from employing the SupportDesk across the board, and creating an enterprise service desk with a single platform.

Read How Nando’s / Advance / 2020 Mobile adopt multiple SupportDesk solutions for enterprise service desk support.

To find out more, why not take a free trial of SupportDesk, and visit the House-on-the-Hill stand at SDI15!

Keep up-to-date with our #SDI15 news by following us on Twitter!

Stay Updated