School Service puts House-on-the-Hill top of the clas

service desk software

April 3, 2007

Blog

Primary schools learning environment KnowledgeBox has selected House-on-the-Hill to provide Help Desk software which will improve technical support.

KnowledgeBox’s first and second line support teams in Harlow, Essex, will initially use the Manchester-based firm’s solution for incident management and fault resolution, Operations Manager David Paton said.

Part of Pearson Education, the world’s leading education company, KnowledgeBox has servers in around 2,500 schools throughout the UK, delivering a huge digital library of thousands of resources for use across the curriculum. It includes updated material from a range of publishers including BBC Active, DK, Longman and Sherston.

We looked at other solutions but for the application we wanted and the size of our business, House-on-the-Hill was ideal, David Paton added. I particularly liked its scalability and unlimited Web access which means it will be simple to add schools to allow them to track the status of their own calls.

Iain Broadhead, Managing Director of House-on-the-Hill Software, commented: We are delighted that KnowledgeBox has given our product such high marks and to know we will be playing a part in making digital learning in primary schools even smoother.

Stay Updated

Category

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

“There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, no question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.”

Read the Epping Forest Case Study

Paula TredgettEpping Forest