School Service puts House-on-the-Hill top of the clas

service desk software

April 3, 2007

Blog

Primary schools learning environment KnowledgeBox has selected House-on-the-Hill to provide Help Desk software which will improve technical support.

KnowledgeBox’s first and second line support teams in Harlow, Essex, will initially use the Manchester-based firm’s solution for incident management and fault resolution, Operations Manager David Paton said.

Part of Pearson Education, the world’s leading education company, KnowledgeBox has servers in around 2,500 schools throughout the UK, delivering a huge digital library of thousands of resources for use across the curriculum. It includes updated material from a range of publishers including BBC Active, DK, Longman and Sherston.

We looked at other solutions but for the application we wanted and the size of our business, House-on-the-Hill was ideal, David Paton added. I particularly liked its scalability and unlimited Web access which means it will be simple to add schools to allow them to track the status of their own calls.

Iain Broadhead, Managing Director of House-on-the-Hill Software, commented: We are delighted that KnowledgeBox has given our product such high marks and to know we will be playing a part in making digital learning in primary schools even smoother.

Stay Updated

Category

“HotH’s knowledge is excellent and their ability to find solutions to even the most complicated requirements is second to none. I would recommend their services to anyone looking for a bespoke, fully functional and user-friendly service management software provider”

Read the Ascot Case Study

Andrea Ashurst
Ascot Services

“HotH’s knowledge is excellent and their ability to find solutions to even the most complicated requirements is second to none. I would recommend their services to anyone looking for a bespoke, fully functional and user-friendly service management software provider”

Read the Ascot Case Study

Andrea Ashurst
Ascot Services

“Great product, great service, very customisable”

Read the Covers Case Study

Tom Arundale
Covers

“HotH’s knowledge is excellent and their ability to find solutions to even the most complicated requirements is second to none. I would recommend their services to anyone looking for a bespoke, fully functional and user-friendly service management software provider”

Read the Ascot Case Study

Andrea Ashurst
Ascot Services

“Great product, great service, very customisable”

Read the Covers Case Study

Tom Arundale
Covers

“Dave was really quick to take a look at the issue and offer a solution. The whole team has gone above and beyond any time we’ve had a query – thank you!”

Vicki Gilchrist
University of Buckingham IT Department

“HotH’s knowledge is excellent and their ability to find solutions to even the most complicated requirements is second to none. I would recommend their services to anyone looking for a bespoke, fully functional and user-friendly service management software provider”

Read the Ascot Case Study

Andrea Ashurst
Ascot Services

“Great product, great service, very customisable”

Read the Covers Case Study

Tom Arundale
Covers

“Dave was really quick to take a look at the issue and offer a solution. The whole team has gone above and beyond any time we’ve had a query – thank you!”

Vicki Gilchrist
University of Buckingham IT Department

“The teams at HotH are very helpful and work with us to achieve our objectives”

Read the Newbury Building Society Case Study

Traci-Anne Sharp
Project Manager