School Service puts House-on-the-Hill top of the clas

service desk software

April 3, 2007


Primary schools learning environment KnowledgeBox has selected House-on-the-Hill to provide Help Desk software which will improve technical support.

KnowledgeBox’s first and second line support teams in Harlow, Essex, will initially use the Manchester-based firm’s solution for incident management and fault resolution, Operations Manager David Paton said.

Part of Pearson Education, the world’s leading education company, KnowledgeBox has servers in around 2,500 schools throughout the UK, delivering a huge digital library of thousands of resources for use across the curriculum. It includes updated material from a range of publishers including BBC Active, DK, Longman and Sherston.

We looked at other solutions but for the application we wanted and the size of our business, House-on-the-Hill was ideal, David Paton added. I particularly liked its scalability and unlimited Web access which means it will be simple to add schools to allow them to track the status of their own calls.

Iain Broadhead, Managing Director of House-on-the-Hill Software, commented: We are delighted that KnowledgeBox has given our product such high marks and to know we will be playing a part in making digital learning in primary schools even smoother.

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