One of the UK’s largest and longest established independent SAP consultancies is enhancing its customer relationships by installing new software from IT Service Management specialist House-on-the-Hill. Absoft, a leader in SAP consulting and solutions, will implement SupportDesk in order to streamline processes and provide customers with direct web access to their support calls.
The main benefit from installing SupportDesk means our customers will have direct portal access to monitor their support calls, said Mark Wood of Absoft, one of Scotland’s fastest growing technology companies which is based at the Aberdeen Science and Technology Park at Bridge of Don. It recently reported a record turnover of more than 5.4 million for 2008/09.
Being ITIL-compliant, the solution also offers integrated email and workflow options. Absoft said it chose Manchester-based House-on-the-Hill after considering many alternatives including EMC2 Infra, Supportworks from Hornbill, HEAT and Service Desk Express. We also felt, after reviewing a number of on-site demos, that we would receive a more personalised service from House-on-the-Hill, Mr Wood commented.
Absoft’s customer base spans a number of vertical markets, with a focus on upstream oil & gas, higher & further education and manufacturing