Salisbury Hospital prescribes SupportDesk for healthier IT

service desk software

October 5, 2010


A hospital which cares for 200,000 people in Wiltshire, Dorset and Hampshire is aiming to ensure its IT users receive an even cleaner bill of health by installing new service management software.

Salisbury District Hospital, whose specialist services extend to millions of people across southern England, has selected House-on-the-Hill’s SupportDesk solution to improve IT services to 4,000 clinical and business staff.

House on the Hill was successful in a competitive tendering exercise demonstrating that it is a tool that could not only deliver what we wanted now but also adapt to a changing NHS environment, said Garry Tatton, IT Operations Manager of Salisbury NHS Foundation Trust.

As performance monitoring against Service Level Agreements and Organisational Level Agreements is key in today’s world, it was a natural choice to deliver an effective service for the organisation, and was cost-effective as well.

SupportDesk, which replaces a RoyalBlue system, will be used for incident and problem management alongside software licensing, asset management and reliable management reporting. Tatton said that by introducing the House-on-the-Hill system, the hospital expected to achieve better and timely management of incidents aligned to SLAs and OLAs, improved software and asset management aligned to users, management reports for all levels and implementation of a service portal. End users would benefit through pro-active management of calls, an interactive user experience through the Web portal and greater accountability, he added. Every year Salisbury District Hospital handles 
40,000 accident and emergency cases, 
20,000 day surgery cases
,and 30,000 in-patient admissions.

House-on-the-Hill Director Trudy Broadhead commented: We take great care of every customer to make sure their IT service management is operating at peak efficiency. We are pleased to be helping Salisbury NHS Foundation Trust look after its IT systems as well as its patients.

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