Healthy Retail Service Desk

November 13, 2013

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Healthy Retail Service Desk

Holland and Barrett choose SupportDesk CSS, customer service and support retail service desk solution from House-on-the-Hill. The popular health store also supports IT Service Management and Facilities Maintenance with SupportDesk.

Well known health food and supplement store Holland and Barrett use SupportDesk retail service desk software for the support of their retail operations, IT Service Management and Facilities Maintenance.

Part of the NBTY group, Holland and Barretts’ Netherlands branches, De Tuinen, have also selected SupportDesk CSS for the support of their retail operations.

SupportDesk CSS is designed to assist with the provision of high-quality customer service and support. The customer web self-service portal allows customers to log and track queries. The Key Performance Indicator real-time dashboard, ensures that all Service Level Agreement targets are met and that the highest level of service is being provided to customers.

The UK’s leading retailer of vitamins, minerals and herbal supplements, Holland and Barrett stores are a familiar sight in almost every major city and town across the United Kingdom and Ireland. where they operate over 620 outlets. House-on-the-Hill are proud to be supplying their service desk software solutions.


House-on-the-Hill is proud to provide service management software solutions to retail businesses across the globe. Read how Nando’s Restuarants use SupportDesk service management software for ITSM and FM.

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Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

“There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, no question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.”

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