Onto a winner for ITSM tools!

November 13, 2013

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Genting Casinos are onto a winner when it comes to ITSM tools!

Choosing SupportDesk from House-on-the-Hill Software, has meant that they have been able to extend the use of their system to cover IT Service Management, plus Facilities Management, through a single user-friendly interface.

Genting Casinos have been valued House-on-the-Hill customers since 2007, and have recently relaunched their system for the streamlined management of Facilities, in addition to using SupportDesk for IT service management and support. SupportDesk from House-on-the-Hill offers the flexibility to be able to ‘bolt-on’ solutions, so that multiple business areas can be managed through a single application.

SupportDesk is available in multiple out-of-the-box solutions, which can be combined to produce an Enterprise Service Desk. Multiple business areas can therefore be managed using the same tool.

Read about the benefits of Enterprise service management.

Genting has 45 years of gaming expertise running some of the most popular casinos and resorts in Malaysia, Singapore, Australia, the Philippines and here in the UK and so we are delighted to have them as a member of the House-on-the-Hill family.


House-on-the-Hill Software is the proud supplier of service management solutions to retail sector companies across the globe. More and more organisations are discovering the benefits of Enterprise service management with SupportDesk, such as Nando’s Restuarants.

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Paula TredgettEpping Forest