Newcastle United achieve service desk goals

November 13, 2013

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Achieving service desk goals!

Newcastle United have been using SupportDesk ITSM service desk software for over a decade, utilising their system for the efficient and streamlined management of IT services and user support.

One of the world’s greatest football clubs, the ‘Magpies’ have evolved into the club they are today since their beginnings in the 1870s.

Newcastle United’s helpdesk manager had some high praise of SupportDesk and House-on-the-Hill, saying that House-on-the-Hill provides “An excellent support service and a product that does exactly what is says on the box.” SupportDesk is used by sporting organisations across the UK, including sports councils such as Sports Wales, football clubs including Fulham FC, and leisure facilities.

SupportDesk ITSM enables helpdesk managers to create an efficient and streamlined IT support service, with real-time KPI monitor, reporting tool, workflow designer, Asset Management and more. Take a look at all of the features that SupportDesk service management software has to offer.

House-on-the-Hill is proud to be the ITSM service desk software supplier to this prestigious club, and to help them achieve their service desk goals!

If you would like to see the software in action, take a SupportDesk trial, or get in touch and request your own personalised service management software demonstration.

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Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

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HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

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