Support Desk 2014 is Here!

October 2, 2014

Blog

We are proud to release the latest version of Support Desk:

ITSM and customer support service desk software from House-on-the-Hill. SupportDesk 2014 offers brand new features and enhancements to heighten the customer experience, enhance communication and give more power to you.

New functionality includes:
Drag n Drop Dashboard Forms: The drag and drop forms designer is available for the creation of Call Forms, Agent and Customer Dashboards, Activity forms and Inventory forms. You can create extra fields, as well as selecting the custom SupportDesk fields which are editable via the Data Dictionary. Dashboard forms can be associated with individual logins, so that Agents and Customers can have personalised profile views, meaning that individuals can see just the information that is relevant to them.
Timesheets, Expenses and Resource Booking function: Track online timesheet and expense forms. Book resources through the helpdesk: useful for avoiding clashes and scheduling the use of specific assets, SupportDesk’s Resource Booking Software function creates booking calendars, listing which asset has been reserved and when.
Improved Reporting: Create Comparative Trend reports in SupportDesk’s QuickReport Designer:

performance dashboard

And more… Find Out WHAT’S NEW in SupportDesk 2014

SupportDesk 2014 also has a brand new Web-based look and feel – Log in here to check it out

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Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

“There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, no question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.”

Read the Epping Forest Case Study

Paula TredgettEpping Forest