Support Desk 2014 is Here!

October 2, 2014

Blog

We are proud to release the latest version of Support Desk:

ITSM and customer support service desk software from House-on-the-Hill. SupportDesk 2014 offers brand new features and enhancements to heighten the customer experience, enhance communication and give more power to you.

New functionality includes:
Drag n Drop Dashboard Forms: The drag and drop forms designer is available for the creation of Call Forms, Agent and Customer Dashboards, Activity forms and Inventory forms. You can create extra fields, as well as selecting the custom SupportDesk fields which are editable via the Data Dictionary. Dashboard forms can be associated with individual logins, so that Agents and Customers can have personalised profile views, meaning that individuals can see just the information that is relevant to them.
Timesheets, Expenses and Resource Booking function: Track online timesheet and expense forms. Book resources through the helpdesk: useful for avoiding clashes and scheduling the use of specific assets, SupportDesk’s Resource Booking Software function creates booking calendars, listing which asset has been reserved and when.
Improved Reporting: Create Comparative Trend reports in SupportDesk’s QuickReport Designer:

performance dashboard

And more… Find Out WHAT’S NEW in SupportDesk 2014

SupportDesk 2014 also has a brand new Web-based look and feel – Log in here to check it out

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Ascot Services

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Covers

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Andrea Ashurst
Ascot Services

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Tom Arundale
Covers

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Vicki Gilchrist
University of Buckingham IT Department

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