Multilingual Service Desk

April 20, 2016

Blog

SupportDesk’s Multilingual Service Desk and Follow the Sun Functionality

Provide Customers worldwide with the very best support in their own language, using SupportDesk’s multilingual service desk function.

Empower your global support teams

If your enterprise operates from multiple sites across the globe, one challenge for support teams can be viewing the service desk in a second or perhaps third language. With SupportDesk’s multilingual functionality, you can give your analysts and support teams the power to choose their preferred language in which to view personal dashboards and tickets. This removes any language barriers and heightens communication, both internally and externally.

Personalise Customer support

The most valuable part of your organisation is your Customers. Show them that you are going the extra mile and make support personal, by ensuring assistance is delivered in a Customer’s own language. We believe that this should even extend to self-service, and therefore, when Customers log in to the web self-service portal, SupportDesk’s language recognition will automatically identify location and adjust the language settings of portal logins accordingly.

Follow the Sun ticket routing

To further ensure that only the highest level of service is offered to your Customers, SupportDesk’s Follow the Sun capability means that tickets can be auto-routed between different groups around the world, based on daylight working hours. This means that 24 hour support can be provided worldwide: if one site has clocked off for the day, tickets can be routed to the next available location.

Languages supported with SupportDesk’s multilingual service desk include:

Arabic, Bulgarian, Chinese Simplified, Chinese Traditional, Czech, Danish, Dutch,

Estonian, Finnish, French, German, Gujarati, Hebrew, Hindi, Hungarian,

Icelandic, Indonesian, Irish, Italian, Japanese, Latvian, Lithuanian,

Macedonian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian,

Slovak, Slovenian, Spanish, Swahili, Swedish, Thai, Turkish, Ukranian,

Urdu, Vietnamese, Welsh

 

To find out more about SupportDesk’s multilingual service desk please get in touch!

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