Multilingual Service Desk

April 20, 2016

Blog

SupportDesk’s Multilingual Service Desk and Follow the Sun Functionality

Provide Customers worldwide with the very best support in their own language, using SupportDesk’s multilingual service desk function.

Empower your global support teams

If your enterprise operates from multiple sites across the globe, one challenge for support teams can be viewing the service desk in a second or perhaps third language. With SupportDesk’s multilingual functionality, you can give your analysts and support teams the power to choose their preferred language in which to view personal dashboards and tickets. This removes any language barriers and heightens communication, both internally and externally.

Personalise Customer support

The most valuable part of your organisation is your Customers. Show them that you are going the extra mile and make support personal, by ensuring assistance is delivered in a Customer’s own language. We believe that this should even extend to self-service, and therefore, when Customers log in to the web self-service portal, SupportDesk’s language recognition will automatically identify location and adjust the language settings of portal logins accordingly.

Follow the Sun ticket routing

To further ensure that only the highest level of service is offered to your Customers, SupportDesk’s Follow the Sun capability means that tickets can be auto-routed between different groups around the world, based on daylight working hours. This means that 24 hour support can be provided worldwide: if one site has clocked off for the day, tickets can be routed to the next available location.

Languages supported with SupportDesk’s multilingual service desk include:

Arabic, Bulgarian, Chinese Simplified, Chinese Traditional, Czech, Danish, Dutch,

Estonian, Finnish, French, German, Gujarati, Hebrew, Hindi, Hungarian,

Icelandic, Indonesian, Irish, Italian, Japanese, Latvian, Lithuanian,

Macedonian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian,

Slovak, Slovenian, Spanish, Swahili, Swedish, Thai, Turkish, Ukranian,

Urdu, Vietnamese, Welsh

 

To find out more about SupportDesk’s multilingual service desk please get in touch!

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Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

“There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, no question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.”

Read the Epping Forest Case Study

Paula TredgettEpping Forest