Mike talks Request Fulfillment in VitAL Magazine

service desk software

July 7, 2009

Blog

Our Senior Consultant, Mike Charles, has written an article in this month’s VitAL Magazine. The piece discusses the core concepts of request fulfilment and the benefits you can expect from implementing it, especially in the current economic climate where there is more pressure than ever to prove your worth to the business.

Read Mike’s article on p. 51 of the latest issue:

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‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell Waters
ICT Servicedesk Administrator
South Yorkshire Fire & Rescue

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell Waters
ICT Servicedesk Administrator
South Yorkshire Fire & Rescue

“There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, not question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.”

Read the Epping Forest Case Study

Paula Tredgett
Epping Forest

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell Waters
ICT Servicedesk Administrator
South Yorkshire Fire & Rescue

“There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, not question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.”

Read the Epping Forest Case Study

Paula Tredgett
Epping Forest

“HotH’s knowledge is excellent and their ability to find solutions to even the most complicated requirements is second to none. I would recommend their services to anyone looking for a bespoke, fully functional and user-friendly service management software provider”

Read the Ascot Case Study

Andrea Ashurst
Ascot Services

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell Waters
ICT Servicedesk Administrator
South Yorkshire Fire & Rescue

“There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, not question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.”

Read the Epping Forest Case Study

Paula Tredgett
Epping Forest

“HotH’s knowledge is excellent and their ability to find solutions to even the most complicated requirements is second to none. I would recommend their services to anyone looking for a bespoke, fully functional and user-friendly service management software provider”

Read the Ascot Case Study

Andrea Ashurst
Ascot Services

“Great product, great service, very customisable”

Read the Covers Case Study

Tom Arundale
Covers