Manage service desk finances with SupportDesk Enterprise:
advanced Financial Management capabilities enable you to proficiently manage Purchase Orders, Suppliers and Contracts through the service desk.
Specially designed forms allow for the creation of detailed Supplier and Contract records, with the capability to associate Contracts with Customers, Services and Products, all from central records on the ITSM helpdesk and customer support service desk.
Enter associated expenses, budgets and annual spend against Contracts, so that this information can be brought forward to call records and reports where required. It is also possible to associate Contracts with Suppliers from within Contract records, and assign Contract records to selected Assignees: a useful feature if calls are routed to 3rd Party Suppliers.
Purchase Orders can also be logged and managed using SupportDesk’s Financial Management, with the ability to add these to the helpdesk directly: a useful feature for ITSM helpdesks and Facilities Management systems, where new kit and equipment is required. Purchase Order records automatically calculate costs based on Product prices, number of items required and tax costs. You can also define which orders have be partially or fully received, and display on the helpdesk when POs are complete.