Manage Service Desk Finances

online expenses management

October 2, 2014

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Manage service desk finances with SupportDesk Enterprise

advanced Financial Management capabilities enable you to proficiently manage Purchase Orders, Suppliers and Contracts through the service desk.

Specially designed forms allow for the creation of detailed Supplier and Contract records, with the capability to associate Contracts with Customers, Services and Products, all from central records on the ITSM helpdesk and customer support service desk.

Enter associated expenses, budgets and annual spend against Contracts, so that this information can be brought forward to call records and reports where required.  It is also possible to associate Contracts with Suppliers from within Contract records, and assign Contract records to selected Assignees: a useful feature if calls are routed to 3rd Party Suppliers.

helpdesk purchase order tool

Record Purchase Orders, Calculate costs and Billing details.

 

Purchase Orders can also be logged and managed using SupportDesk’s Financial Management, with the ability to add these to the helpdesk directly: a useful feature for ITSM helpdesks and Facilities Management systems, where new kit and equipment is required. Purchase Order records automatically calculate costs based on Product prices, number of items required and tax costs. You can also define which orders have be partially or fully received, and display on the helpdesk when POs are complete.

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‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell Waters
ICT Servicedesk Administrator
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‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell Waters
ICT Servicedesk Administrator
South Yorkshire Fire & Rescue

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‘The new system seems to be working really well for us and we’re enjoying it!’

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Read the Epping Forest Case Study

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“There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, not question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.”

Read the Epping Forest Case Study

Paula Tredgett
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“HotH’s knowledge is excellent and their ability to find solutions to even the most complicated requirements is second to none. I would recommend their services to anyone looking for a bespoke, fully functional and user-friendly service management software provider”

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