Transport Museum streamline IT services

November 13, 2013

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Streamline IT Services: Museum Service Desk

A number of museums have chosen SupportDesk as their service desk software tool, to help streamline IT services. The wonderful London Transport Museum is one of them!

London Transport museum offers visitors an understanding of the Capital’s past and engages them in the debate about its future by conserving and interpreting London’s transport heritage. A thoroughly interesting place to visit, in 2010 the museum chose SupportDesk as their IT Service Management helpdesk and service desk tool, for managing IT services and support.

SupportDesk ITSM offers the functionality to manage Incidents, Requests, Problems and Changes easily, with workflows that can be specifically catered to the needs of any organisation. No matter the size, sector or business type, SupportDesk can streamline IT services by enabling the creation of automatic workflows, scheduled reports and email templates. With the web self-service portal, customers are able to log and update IT support tickets through their personal profile, enabling users and customers to stay in the loop.

There is also the ability to bolt-on additional SupportDesk solutions, so that multiple areas of an organisation can be managed through one single, user friendly application. Other museums and galleries that are benefiting from choosing SupportDesk for the efficient management of Facilities, and to streamline IT services, include The National Gallery and the Museum of Wales.

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Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

“There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, no question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.”

Read the Epping Forest Case Study

Paula TredgettEpping Forest