ITSM User Group – SupportDesk

service desk software

October 27, 2010


The pace of technological change is so fast that IT will be to tomorrow’s generation what electricity is to today’s generation, itSMF Deputy Chief Executive Ben Clacy told customers of Service Management software specialist House-on-the- Hill.

Speaking at the firm’s annual ITSM User Group at Fulham Football Club’s ground in London, he said use and adoption of IT Service Management was rising and the level of understanding about it was growing.

ITSM could underpin the technology of the future and become an integral business enabler, he added.

Ben said IT Service Management was not just about managing technology or live services but managing the complete IT life cycle from commissioning through to obsolescence. Use of Best Practice had helped many organisations achieve substantial savings – Proctor & Gamble had reduced expenditure by $100 million p.a.

House-on-the-Hill Managing Director Iain Broadhead gave User Group delegates the inside track on the company’s latest release of its SupportDesk solution. He also provided updates on other recent developments including announcements of more new customers and work which House-on-the-Hill is carrying out for clients in Eastern Europe and the Far East.

Personnel management was one of the themes of a presentation, entitled Assets or Assassins?, by Glyn Matthews of Speedy Hire, which has 4,000 employees in 350 locations in the UK and Ireland.

He said his company had selected House-on-the-Hill’s SupportDesk after a tender process because it was simple to use, could be configured by Speedy Hire itself, and had a ready-to-use Web Portal, knowledge base and reporting facilities. Initially used only by the IT department, it was now employed by other sections which are experiencing benefits outside the technical area.

A highlight of the User Group was a witty and thought-provoking presentation by internationally renowned motivational speaker John Bell who gave delegates a series of practical tips on improving the performances of themselves and their colleagues.

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