House-trained Pet fetches better behaved IT

December 22, 2008

Blog

Pet Supermarket, America’s largest privately held chain of pet supply stores, has contracted House-on-the-Hill (www.houseonthehill.com) to help improve its IT support structure.

The company is using the Manchester-based specialist’s SupportDesk tool to log calls made to its new support centre and distribute them to the correct department for resolution.

The support centre, which is combined with Pet Supermarket’s customer service and VIP frequent buyer programme, was set up to service stores operational needs and answer questions.

We liked how user-friendly House-on-the-Hill’s software was to set up and use for our business needs, said Debbie Fittanto, Manager POS/Support Services.

Through SupportDesk we’re hoping to achieve better resolution on critical store and customer issues by having all issues logged and given to the correct department.

House-on-the-Hill’s support staff have been incredible and answer every question immediately, she added. They are professional and follow up to ensure satisfaction on every issue brought to them.

This is definitely one of our greatest pet projects! said House-on-the-Hill Director Trudy Broadhead. We’re looking forward to working doggedly with the Pet Supermarket team to make sure their products and service are backed up by efficient, effective and disciplined IT support.

Pet Supermarket is headquarted in Sunrise, Florida. Each of its 115 coast-to-coast stores offers more than 8,000 products.

Stay Updated

Category

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

“There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, no question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.”

Read the Epping Forest Case Study

Paula TredgettEpping Forest