No-Software Help Desk ticketing system

service desk software

December 12, 2006


Help Desk ticketing system in the Cloud

A new Help Desk ticketing system has been launched by international supplier House on the Hill – without any software installation required! The Manchester-based firm’s SupportDesk Express solution allows clients to share space in its secure data centre and lease its leading IT Infrastructure Library (ITIL) -based product. All security and back-ups are managed by House on the Hill.

‘SupportDesk Express delivers the many benefits of our software but with the advantages of no installation of hardware or software, said Managing Director Iain Broadhead. Employing an external server to host a Help Desk takes away much of the worry of running it.

The new service is aimed particularly at private and public sector organisations with modest budgets. Monthly payments mean the Help Desk can be accounted as operational rather than capital expenditure.

House on the Hill, whose on-site solutions are in use at over 1,000 sites in more than 40 countries, is offering free 30-day trials and says SupportDesk Express can be up and running in less than five minutes.

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