No-Software Help Desk ticketing system

service desk software

December 12, 2006

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Help Desk ticketing system in the Cloud

A new Help Desk ticketing system has been launched by international supplier House on the Hill – without any software installation required! The Manchester-based firm’s SupportDesk Express solution allows clients to share space in its secure data centre and lease its leading IT Infrastructure Library (ITIL) -based product. All security and back-ups are managed by House on the Hill.

‘SupportDesk Express delivers the many benefits of our software but with the advantages of no installation of hardware or software, said Managing Director Iain Broadhead. Employing an external server to host a Help Desk takes away much of the worry of running it.

The new service is aimed particularly at private and public sector organisations with modest budgets. Monthly payments mean the Help Desk can be accounted as operational rather than capital expenditure.

House on the Hill, whose on-site solutions are in use at over 1,000 sites in more than 40 countries, is offering free 30-day trials and says SupportDesk Express can be up and running in less than five minutes.

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Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

“There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, no question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.”

Read the Epping Forest Case Study

Paula TredgettEpping Forest